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What You Should Expect From Your AV Company

There isn’t a business around that has time or money to waste. And for many organizations, AV investments—from video conferencing to automated phone systems—will be some of the biggest infrastructure investments.

Thus, organizations have the right to expect a great deal from the AV company they work with. Here are a few things you should expect when you start shopping for yours.

A Full In-House Team

Many AV companies use subcontractors. But this can cause a lot of problems. Subcontractors can’t be held accountable the way team members can.

The AV company should have multiple AV engineers, technicians, project managers and programmers on staff. They should communicate closely with one another to ensure all your AV projects are handled just right.

A Real Project Management Strategy

You want to see a company who will manage every phase of your project from start to finish. Design, budgeting, equipment selection, implementation and training—your AV company should have a deadline and a strategy for every phase. You should get a dedicated project manager who will serve as your point of contact, someone who can answer your questions and keep everyone on track.

A Focus on IT Integration

If your AV set-up and your IT set-up aren’t properly integrated you can experience all sorts of problems, including static, lag, and other forms of interference. Your AV engineers should be savvy at bringing all your communication technologies together into a cohesive whole.

A Clean Installation

Cables everywhere? Haphazard hanging? No thanks.

Look for a company that will hide cables. Hardware should be neatly tucked beneath tables, behind racks and above ceilings. Everything should fit correctly and be dressed to code. These things matter, even if most of it remains hidden from your eyes. It has profound impacts on how your equipment functions, as well as how seamlessly your AV equipment integrates into your office set-up.


This one should be non-negotiable. Work with a company who will give you what you need, rather than what costs the most. Who will be honest with you. Who will be responsive and transparent at every step of the way.

If you do, you won’t just score a new AV company. You’ll have a solid relationship with a partner who will support your communication needs throughout the life of your business.

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