Customer service oriented or customer orientation typically roots down to one motive: to assist people. As simpleton as it sounds, this is the key to take your organization to the pinnacle. Let’s agree to the fact that there is a need for a lot of skills in order to make that work, but if we look at it at a deeper perspective, there is much more to the day-to-day activities of customer services.
The primary feature of a customer service oriented company is they add up to the capability to satisfy the ultimate purpose of assisting people, no matter what the challenges along the way.
- The “Customer is the King” approach
Mark these words, say them out loud. It is not about the product. It is much more about it and how you deliver it making their lives easier than ever. Organizations that preach to this sub-heading focus primarily on assisting customers rather than selling a product or service. Treat your customer like a king in any and every way you can. When your organization is able to fathom that their actions are solely intended to fulfil the purpose of assisting their customers, they will find more meaning in their work and work productively every day.
- Empathy is the key
Empathy is imagining to be in the boots of the customers, figuratively of course. It means that your employees should have an ability to empathize with the challenges of your customers. If you can comprehend how they feel, you can, in turn, help them feel better. This is the most vital part of a customer service job. It’s alright if the organization cannot always provide a quick fix, but at least you can approach the customers with care, concern, and understanding. It goes a long way.
Make the employees of your organization practice empathy during training sessions. Not only for the customers but for their colleagues too.
- Exceptional follow-through and follow-up
The biggest mistake an organization can do is to not take a follow through or a follow up on their customer service promises. This obviously, dissatisfies the customer, and in turn, sometimes you lose them too. It should not happen this way.
Albeit the follow-up and through with your customers aren’t essential skills, but if you want your organization to be the best customer service oriented firm in the business, master this trait in your personality.